How it works
The current owner sends a transfer link to the new owner’s email address. The recipient signs in (or creates an account) and claims the organization. Ownership transfers instantly.Each organization can only have one pending transfer at a time. Transfers expire after 7 days if not claimed.
Sending a transfer
Open organization settings
Navigate to your organization dashboard and scroll to the Transfer ownership section.
Enter the recipient's email
Type the email address of the person you want to transfer ownership to and click Transfer.
What the recipient sees
The recipient receives an email titled with your organization’s name and a Review & claim button. Clicking the link opens the transfer claim page. From there the recipient will:- Sign in with the email address the transfer was sent to (or create a new account).
- Review the organization details.
- Claim the organization by clicking the claim button.
The recipient must sign in with the exact email address the transfer was sent to. Signing in with a different email will not work.
Managing a pending transfer
While a transfer is pending you can:- View status — see whether the email was sent and when the link expires.
- Copy the claim link — share it through another channel if the email didn’t arrive.
- Resend the email — send the claim email again if it wasn’t delivered.
- Revoke the transfer — cancel it before the recipient claims.
Requirements and limitations
| Requirement | Detail |
|---|---|
| One transfer at a time | You must revoke or wait for an active transfer to expire before creating a new one. |
| 7-day expiration | Unclaimed transfers expire automatically. Create a new one if needed. |
| One organization per user | If the recipient already owns an organization, they must delete it before claiming yours. |
| Cannot transfer to yourself | The recipient email must be different from your own. |
| Instant and permanent | Once claimed, the transfer cannot be undone. The previous owner loses all access. |
Next steps
Brand chat
The new owner can pick up right where you left off in brand chat.
Connecting social platforms
The new owner may need to reconnect social platform accounts.